Refund policy

To start a return, you can contact us at info@everydaymuses.com within 14 days of delivery quoting your order number. The item must be returned in full, unworn and in the original packaging. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

As a small business, we cannot offer free exchanges/returns at this time. It is recommended that you send items with a trackable service. We are not liable for returns that go missing.

If you would like to return an item that you purchased as part of a set, you must return the entire set to qualify for a full refund. If you do not return the full set, the cost of the missing item(s) will be deducted from your refund.

Due to hygiene reasons, all sales of earrings are final and cannot be returned or exchanged.

Exchanges and refunds exclude wear and tear.

You can always contact us for any return question at info@everydaymuses.com. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
In the interest of hygiene and for your protection we do not accept returns of, or refunds on, pierced earrings unless the item is unfit for purpose.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@everydaymuses.com.