Shipping and Returns
Shipping:
All orders will be processed within 1-5 days. Please allow additional time for processing orders during busy periods.
What are your United Kingdom shipping rates?
All parcels are shipped using Royal Mail using their trackable service.
United Kingdom (express, 1-3 days after shipping): £4.75
United Kingdom (standard, 3-4 days after shipping): £3.50
Free shipping is available on orders over £75 for UK orders.
What are your international shipping rates?
All parcels are shipped using Royal Mail using their trackable service.
Republic of Ireland and Europe (3-7 days after shipping): £9.00
United States and Canada (6-10 days after shipping): £12.00
Australia and the rest of world (6-10 days after shipping): £12.00
Free shipping is available on orders over £100 for international orders.
What countries do you ship to?
We ship worldwide!
Delivery times for international orders can vary due to customs clearance. Customers are advised to monitor their orders tracking information.
Any orders sent back to us as a result of refused or attempted delivery will incur a return shipping fee. This will be deducted from your refund or store credit.
Please note, for both domestic and international orders, PO Box addresses are not accepted. If an order is placed for a deliver to a PO Box, your order will not be shipped until you are able to provide an alternative address.
Is duties & tax included?
As a small business, shipping rates do not include customs charges which may occur upon entry to your destination country. We are not liable for customs or other charges which may be required upon shipping.
Please check with your local customs to understand potential charges. If the item gets returned to us as a result of unpaid duties, we will deduct the return shipping fee from your order refund or store credit. Original shipping costs will also not be refunded.
How to I return an item?
To start a return, you can contact us at returns@everydaymuses.com within 14 days of delivery quoting your order number. The item must be returned in full, unworn and in the original packaging. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
As a small business, we cannot offer free exchanges/returns at this time. It is recommended that you send items with a trackable service. We are not liable for returns that go missing.
If you would like to return an item that you purchased as part of a set, you must return the entire set to qualify for a full refund. If you do not return the full set, the cost of the missing item(s) will be deducted from your refund.
Please note the following items CANNOT be returned or exchanged:
- Earrings - due to hygiene reasons
- Items sold as part of a set (unless whole set is returned - not including earrings)
Exchanges and refunds exclude wear and tear.
If you have any other questions, you can always contact us at info@everydaymuses.com.
